If an employee hasn’t seen their pay come through to their bank account by end of day on payday, first check to see if the employee was set to cheque. Go to: Records and select the pay period from which the payment was made.
If you see the yellow “CHQ” icon next to the employee’s name and reported as “Pay by Cheque” under Employee Net Pay, then the system was not set up to direct deposit that employee. Make sure cut the employee a cheque or e-transfer for the net payment.
Reasons for setting an employee to Cheque can include: Employee was missing banking information, payroll was run late or the employee was manually switched from Direct Deposit to Cheque.
If the employee was confirmed to be paid by direct deposit hasn’t seen their pay come through to their bank account by end of day on payday, please reach out to firstname.lastname@example.org