When running payroll, if you see the yellow CHQ icon next to the employee’s name, that means the system will remit the employee’s taxes but will NOT pay the employee through direct deposit. You will have to manually pay the employee their net payment by writing a cheque or sending an e-transfer.
Note: Even if an employee is set to CHQ, they will still receive an email paystub on the morning of payday
You'll see the CHQ icon:
On Stage 1 of payroll, when you first open payroll
On Stage 2 you’ll see the icon below after the system made its calculations as well, reflected in the payroll report breaking down the total amount being paid through direct deposit versus cheque.
There are four possible reasons why you’d see the CHQ icon next to an employee’s name when running payroll:
1) It’s your first live payroll and you haven’t yet confirmed to your implementation specialist that you’d like to connect the payroll system to bank accounts.
2) Your payroll is late. Each payroll needs to be run 4 business days prior to payday before 4:30pm EST on the last day.
3) The employee(s) has a missing bank account under their profile
4) You switched the employee from direct deposit to CHQ by clicking on the payment type under their name in payroll. As shown below: